When is live customer service available?
A friendly representive is waiting to answer your questions. We're here everyday from 8 AM to 9 PM Central Time (with the occasional break for holidays).
Can I email my questions or concerns?
Email is the best way to contact us. Just send a message to email@example.com, and we'll have an answer for you within 12 hours. For the fastest response, be sure to write down your order number in the message body.
How do I order online?
Ordering online is easy and safe. Our website will walk you through placing an order, but here's a preview.
1.Use our search bar or browse by a department to find the item you want.
2.Click on the item you want.
3.Read the information on the product page and choose among available size and customization options for that item.
4.When you're done, click add to cart.
5.You can adjust quantities from the shopping cart.
6.Check your order carefully, then click the Continue button.
7.Enter your shipping information. Select a shipping type and click Apply to view your order total and then Continue.
8.Enter your payment information and any coupon or gift certificate codes you want to use and then Continue. Your card will not be charged at this step.
9.Check your order carefully, then Submit your order.
How do I change my order?
You can change or cancel your order at any time before it enters the shipping process.
Please contact a customer service online chat or send email to firstname.lastname@example.org as soon as possible if you would like to change or cancel your order. If you do not receive a response from us by email to confirm the order change, we probably have not made the changes. We cannot change, cancel, or correct your order in any way after it has entered our shipping process.
What should I do if my order doesn't arrive?
Please contact us if your order does not arrive as expected. The item might lost on the shipping way, we will reship new package for free.
When will I receive my order?
Delivery to most physical addresses occurs within 5 to 30 business days, it always depends, can be more, can be less. The following in-house processing procedures will postpone the shipping of your order: customizations, back-order, and special-order. Your entire order shipping will follow how many shirts in your order,
What shipping method do you use?
We ship offer free E-Packet Shipping.
Is any of your merchandise restricted in my country?
All countries regulate the quantities and varieties of items that can be imported. Sports apparel is not generally considered a restricted item, but please check with your local customs agency before ordering.
May I return an item?
Please contact us before returning an item for an estimate of your return shipping charges.
What should I do if I am missing an item or if I received a defective or incorrect item?
Please accept our apologies if your order was not processed correctly. Just contact us, and we will do our best to correct your order as efficiently as possible. We can usually reship new jersey for free.
30 Days Return Policy
If you are not 100% satisfied with your purchase, you may return your item to us in 30 days from the receipt of the parcel to get a full refund. No matter for which reason you are not happy with your purchase, please feel free to contact us first and ship the item to the right address in marketable condition.( We only accept the returned jerseys without name and number).
1.You may return your purchase to us up to 30 days from the receipt date.
2.Products must be in marketable condition and in the original box and/or packaging.
3.For used items, we provide you with limited 30-day warranty. After that, please refer to the manufacturer's warranty policy.
4.Once we receive your returned parcel, it will be checked by our fulfillment center (usually within 72 hours of receipt). Your refund will be processed and a credit will be automatically applied to your credit card or original payment method within 7 days.
5.Please contact us to avoid any delays in processing your refund.
6.Jerseys with customized(printed with name or number),the name or number can be ensure in good condition in 30 days,please understand.
How to maintenance your jersey?
1.Many details of jersey shirt & shorts are Hot-Transfer printed,we suggest you should wash by hand, cause machine wash will damage the printed if you use a machine to wash, please turn the jerseys inside out.
2.Please do not wash the printed or stamped area too hard and avoid exposure the jerseys in the sun for long time. Beside, when you do not wear it please hand up the jersey.
3.If the printed peel off, please make the jersey flat, cover the letters & numbers with clean & non-stick plastic paper or stencil, iron it with 150C° in 7-8 seconds, If it does not work, please iron again.
Attention: Please do not iron the printed directly.